Cushion Combat is a multiplayer virtual reality game for Meta Quest made by Rowant Labs LLC, a Nebraska limited liability company (“Rowant Labs,” “we,” or “us”). This policy explains what information the game and this website handle, why, who receives it, how long we keep it, and how you can have it deleted. It covers the Cushion Combat game, cushioncombat.com, and any message you send us.
Cushion Combat is in pre-release testing. This policy describes how the game will handle information when it launches. We will update it if that changes before release.
- We don’t sell your data. There are no ads in the game, and we don’t use your information for advertising.
- Voice chat is live, not recorded. We don’t record or store what you say.
- Deleting your data is free. Email us and we delete it, including at our service providers, within 30 days.
- You don’t need to use your mic. You can decline microphone access and still play and listen.
- Who can play
- What we collect
- Voice chat
- What stays on your headset
- How we use information
- Who receives it
- International transfers
- How long we keep it
- Deleting your data
- Your privacy rights
- Parents and guardians
- Security
- This website
- Changes to this policy
- Contact us
1. Who can play
Cushion Combat is intended for players 13 and older. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without verifiable parental consent. Children under 10 should not use Cushion Combat.
Meta can tell a game which age group an account belongs to. When Meta tells us that a player is under 13, we turn off online play, voice chat and cloud saves for that account unless a parent or guardian has given verifiable consent. If you think a child under 13 has given us personal information without consent, contact us at privacy@cushioncombat.com and we will delete it. More information is in Parents and guardians.
2. What we collect
| Type of information | Examples | Why we need it |
|---|---|---|
| Meta account information, received from Meta | Your Cushion Combat Meta user ID, your Meta username, whether you own the game, and your age group (child, teen or adult) | To confirm you own the game, connect you to your saved progress, show your name to other players, and apply age-appropriate settings |
| Game account and progress | Your player ID, Cushies balance, items you own and wear, wins, eliminations, and first-time rewards | To save your progress and keep it consistent between sessions |
| Match information | Room and session IDs, private room codes, your avatar color and outfit, your in-game position, inventory, health, and round results | To run the match and show you to the other players in your room |
| Head and hand position | The live position of your headset and controllers | To move your avatar and let you play. It is shared with the room in real time and we do not store it |
| Device and connection information | IP address, approximate location derived from your IP address (such as country or city), device model, operating system, app version, network quality, crash and performance data | To connect you to a game server, fix bugs, keep the game running well, and prevent cheating and abuse |
| Voice audio | Live microphone audio while your mic is on | To let nearby players hear you. See Voice chat |
| Reports and enforcement | Who made a report, who it was about, what was reported, the room and time, and any action taken | To investigate reports and enforce our community rules |
| Support messages | Your email address and whatever you choose to include in your message | To answer you and handle privacy requests |
We do not ask for your real name, street address, photos or payment card details. Cushies are earned by playing. If we add real-money purchases in the future, Meta will process them, and we will update this policy first.
3. Voice chat
- Voice chat uses your headset’s microphone, and the game asks for permission first. If you say no, you can still play and hear other players.
- You can mute your own microphone, or mute any other player, from Settings at any time.
- When your mic is on, your voice is sent live through Photon’s voice servers to players near you in the same area of the game. It is encrypted between your headset and those servers.
- We do not record or store voice chat, the game does not save it on your headset, and we do not use it to identify you or create a voiceprint.
- Other players can hear what you say, and we cannot stop someone from recording their own headset. Don’t share personal information in voice chat.
If we ever add voice recording or automated voice moderation, we will update this policy before it starts and tell you in the game.
4. What stays on your headset
Some of your preferences are saved only on your headset and are not sent to us, including left-handed mode, sound volume, your microphone preference and whether you have finished the tutorial. Uninstalling the game removes them.
5. How we use information
We use information only to provide and protect the game. If you are in the European Economic Area or the United Kingdom, these are the legal bases we rely on:
| Purpose | Legal basis |
|---|---|
| Running matches, voice chat, saving progress, and showing your avatar to others | Performing our contract with you. Microphone access also relies on your permission, which you can withdraw at any time |
| Fixing bugs and improving performance | Our legitimate interest in keeping the game working well |
| Investigating reports, preventing cheating and abuse, and enforcing our rules | Our legitimate interest in keeping players safe |
| Responding to support and privacy requests | Performing our contract with you and meeting our legal obligations |
| Complying with the law and responding to valid legal requests | Legal obligation |
| Processing information about a child under the age of digital consent | Parental consent |
We do not sell your personal information, share it for targeted advertising, or use it to train artificial intelligence models.
6. Who receives it
Service providers work under written agreements, and may use your information only to provide their services to us.
- Other players in your room can see your avatar, outfit and displayed name, and hear you when your mic is on.
- Meta Platforms runs the platform the game is distributed on and handles any reports you make with its tools. Meta’s handling of your information is covered by the Meta Privacy Policy.
- Exit Games GmbH (Photon) provides multiplayer and voice servers and processes IP addresses, player IDs, gameplay data and live voice. Photon privacy policy.
- Microsoft (Azure PlayFab) stores game accounts and progress and processes player IDs, your linked Meta user ID, IP addresses, approximate location and game events. Microsoft Privacy Statement.
- Unity Technologies makes the game engine, which may collect technical information such as device details, performance data and an installation ID. Unity privacy policy.
- Vercel and Cloudflare host this website, run its domain, and forward email sent to our support addresses.
- Authorities or others, when the law requires it, or when needed to protect someone’s safety or defend legal claims.
- A successor, if Rowant Labs or the game is sold or reorganized. This policy would continue to protect your information.
7. International transfers
Cushion Combat’s multiplayer servers currently run in the United States, and our service providers may process information in other countries. When we transfer personal information out of the European Economic Area, the United Kingdom or Switzerland, we rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses and the UK addendum to them.
8. How long we keep it
| Information | How long |
|---|---|
| Game account and progress | Until you ask us to delete it, or 24 months after your last session, whichever comes first |
| Live match information, including head and hand position | Only while the room is open |
| Voice chat | Not recorded or stored by us |
| Reports and enforcement records | Up to 24 months after a report is closed, or longer if needed to keep a ban in place or for a legal claim |
| Support and privacy messages | Up to 24 months after the conversation ends |
| Connection and diagnostic data at our service providers | For the period set by each provider, which is about 90 days for Unity diagnostics |
| Information about a child under 13 collected without parental consent | Deleted as soon as we learn of it |
9. Deleting your data
Anyone can ask us to delete their data, for free, and you do not need to be playing the game to ask.
- Email privacy@cushioncombat.com with the subject “Delete my data,” and include your Meta username.
- We may ask you a question to confirm the account is yours. We will never ask for your password.
- Within 30 days, we delete your game account and everything tied to it, including at our service providers, and confirm when it is done.
To remove preferences saved on your headset, uninstall the game. We may keep limited records when we must, such as what is needed to keep a banned player banned or to comply with the law, and we will tell you what we kept and why. The same steps are on our support page.
10. Your privacy rights
Depending on where you live, you may have the right to know what we hold about you, get a copy, correct it, delete it, object to or limit how we use it, and withdraw consent. Residents of California and other US states with privacy laws have similar rights, including the right not to be treated differently for using them. We do not sell personal information or share it for targeted advertising.
To use any of these rights, email privacy@cushioncombat.com. We respond within 30 days, or within 45 days where US state law allows. You can use an authorized agent, and we may need to verify your identity or your agent’s authority. If we decline your request, you can appeal by replying to our decision. You can also complain to your local data protection authority.
11. Parents and guardians
Cushion Combat has open voice chat with other players, including people your child does not know. Meta offers parental supervision tools for Quest, and our Community & Safety page explains how muting and reporting work.
If your child has used the game, you can ask us at privacy@cushioncombat.com to tell you what information we hold, delete it, or stop collecting more. We will verify that you are the child’s parent or guardian before acting, in a way that fits the request. We will never ask you for a password or payment details by email, so please be careful of anyone who does.
12. Security
We limit who can access player data, use service providers with established security programs, and encrypt voice between your headset and Photon’s servers. No system is perfectly secure. If a breach affects your information, we will notify you and regulators as the law requires.
13. This website
cushioncombat.com does not use cookies, analytics or advertising trackers, and it does not ask you for personal information. Our hosting provider keeps basic server logs, such as IP address, browser type and pages requested, to deliver and protect the site.
14. Changes to this policy
If we change this policy, we will post the new version here and update the effective date. If a change significantly affects how we use your information, we will tell you in the game before it takes effect.
15. Contact us
Rowant Labs LLC
Privacy questions and requests: privacy@cushioncombat.com
Everything else: support@cushioncombat.com